1. Introduction

Neptune AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI aggregation platform and services.

2. Information We Collect

2.1 Information You Provide

• •Account Information: Name, email address, password
• •Payment Information: Billing details processed securely through Stripe
• •Profile Data: Preferences, settings, and customization choices
• •User Content: Conversations, prompts, and AI interactions
• •Support Communications: Messages sent to customer support

2.2 Automatically Collected Information

• •Usage Data: Features used, time spent, interaction patterns
• •Device Information: Browser type, device type, operating system
• •Log Data: IP address, timestamps, error logs
• •Analytics Data: Performance metrics and user behavior
• •Cookies: Session cookies and preference cookies

3. How We Use Your Information

We use collected information for:

• •Service Provision: Deliver and improve AI services
• •Personalization: Customize your experience and recommendations
• •Account Management: Manage subscriptions and billing
• •Communication: Send updates, notifications, and support responses
• •Analytics: Understand usage patterns and improve services
• •Security: Detect fraud, abuse, and security threats
• •Legal Compliance: Fulfill legal obligations and enforce terms

4. AI Model Providers and Data Sharing

Neptune AI aggregates multiple AI models from third-party providers. When you use our Service:

• •Your prompts and conversations may be sent to AI model providers (OpenAI, Anthropic, Google, etc.)
• •These providers process your data according to their own privacy policies
• •We anonymize data where possible before sending to providers
• •We do not sell your personal information to third parties
• •You can choose specific models if you have privacy preferences

5. Data Retention

We retain your data as follows:

• •Account Data: Until you delete your account
• •Conversations: Retained indefinitely unless you delete them
• •Usage Logs: 90 days for security and diagnostics
• •Billing Records: 7 years for tax and legal compliance
• •Support Tickets: 3 years for quality assurance

6. Data Security

We implement industry-standard security measures:

• •Encryption in transit (TLS/SSL) and at rest
• •Secure authentication and password hashing
• •Regular security audits and monitoring
• •Access controls and role-based permissions
• •Secure payment processing via Stripe (PCI-DSS compliant)
• •Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR & CCPA)

You have the right to:

• •Access: Request a copy of your personal data
• •Rectification: Correct inaccurate or incomplete data
• •Erasure: Request deletion of your data ("right to be forgotten")
• •Portability: Receive your data in a machine-readable format
• •Restriction: Request limitation of processing
• •Objection: Object to processing for specific purposes
• •Withdraw Consent: Opt-out of optional data processing

To exercise these rights, contact us at privacy@neptuneai.app

8. Cookies and Tracking

We use cookies for:

• •Essential Cookies: Required for authentication and core functionality
• •Preference Cookies: Remember your settings and preferences
• •Analytics Cookies: Understand usage patterns (can be disabled)

You can control cookies through your browser settings. See our Cookie Policy for more details.

9. Third-Party Services

We integrate with third-party services:

• •Stripe: Payment processing
• •AI Providers: OpenAI, Anthropic, Google AI, DeepSeek
• •Error Tracking: Sentry for debugging and monitoring
• •Email Service: For transactional emails and notifications

These services have their own privacy policies. We recommend reviewing them.

10. Children's Privacy

Neptune AI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately at privacy@neptuneai.app and we will delete it.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.